WHAT IS YOUR RETURNS POLICY?
Items must be returned within 14 days of the date shown on the dispatch note.
Items must be unworn and unwashed.
Please note, we cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken.
Shoes must be tried on indoors.
Items must have all tags attached.
HOW LONG DO I HAVE TO RETURN AN ITEM?
For UK & ROI customers, you are able to return unsuitable items within 14 days of the date shown on the dispatch note. Please return unsuitable items in their original packaging.
WHAT DO I DO IF MY PRODUCT IS FAULTY?
If you receive a faulty item please return to us within 7 days’ of receipt of the faulty goods. Please remember to get in touch with our Customer Service team prior to returning.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
We aim to process your return ASAP, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us with the proof of postage information from your return carrier receipt and we will check this out for you.